jeed jazz Privacy Policy
Your personal information is our top priority. This policy explains what information we collect, how we use it, and how we keep it secure.
Table of Contents
1. Introduction and Scope
This privacy policy applies to all members who use the jeed jazz website and related services. When you register, log in, or use any of our services, you agree to the terms set out in this policy.
jeed jazz commits to handling your personal information with proper care and not disclosing it to any unauthorised party. You can learn more about our values and goals on our About Us page.
In this policy, "information" refers to any data that can directly or indirectly identify you. This policy is consistent with the applicable data protection laws and guidelines of Bangladesh.
2. What Information We Collect
jeed jazz collects specific types of information in order to provide its services. This information falls into two main categories:
2.1 Information You Provide Directly
Information you give us yourself during registration or account management:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (for identity verification)
- bKash, Nagad, or Rocket account details (for transaction verification)
- Information shared when contacting customer support
2.2 Automatically Collected Information
Information collected automatically when you use the platform:
- IP address and device identifiers
- Browser type and operating system version
- Time spent on the platform and list of pages visited
- Game play history and betting patterns
- Deposit and withdrawal transaction records
- Session data and click patterns
3. How We Collect Information
jeed jazz collects your information through several methods. Each method is described in detail below:
3.1 Registration Process
When opening an account, the information needed to verify your identity is collected. Until this information is verified, some account features may be limited.
3.2 Transaction Processing
Deposits and withdrawals are processed through mobile banking services bKash, Nagad, or Rocket. Records of these transactions are stored securely in our system.
3.3 Customer Support Communication
Information provided when you contact our support team via live chat or email may be recorded. This is used to improve service quality and to resolve disputes.
3.4 Cookies and Technical Methods
When you visit the website, browsing information is collected through cookies and similar technologies, which are discussed in detail in Section 6 of this policy.
4. How We Use Your Information
Collected information is used only for specific and lawful purposes. These purposes are set out in detail below:
- Account Management: Information is used to verify membership, protect login access, and manage your personal account.
- Service Delivery: Information is required to process deposits and withdrawals, credit bonuses, and activate VIP benefits.
- Fraud Prevention: Information is analysed to identify unusual transactions or suspicious activity and keep accounts secure.
- Responsible Gaming: By monitoring your gaming habits, we provide support as needed in line with our Responsible Gaming guidelines.
- Customer Support: Information is used to provide more effective assistance by taking your previous issue history into account.
- Service Improvement: Information is used to analyse the overall user experience and improve the quality of the platform.
- Notifications and Communication: Your contact information is used to inform you about offers, promotions, or service changes. You can opt out of these notifications at any time.
5. Sharing Information with Third Parties
jeed jazz does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
5.1 Service Provider Partners
Necessary information may be shared with our trusted partners for payment processing, technical operations, and security verification. These partners are required to operate under strict confidentiality agreements.
5.2 Game Software Providers
Technical information necessary for game operation is exchanged with game developers including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe. This is primarily used to ensure game fairness and RTP.
5.3 Legal Obligations
If we are required to provide information under applicable Bangladeshi law or a valid court order, we will do so. In such cases, we will make reasonable efforts to inform you to the extent permitted by law.
5.4 Business Restructuring
In the event of a company merger or acquisition, information may be transferred to the new entity; however, the terms of this privacy policy will continue to apply.
6. Cookies and Tracking Technologies
jeed jazz uses cookies to ensure the proper functioning of the website and to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the site from working properly.
- Functional Cookies: These cookies are used to remember your language preference, page layout, or display settings.
- Analytics Cookies: Used to understand which pages are visited most and how users navigate the site.
- Promotional Cookies: Help present relevant offers based on your preferences.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some important site features from working correctly.
7. Data Storage and Security
jeed jazz has put multiple layers of security measures in place to keep your information safe.
7.1 Technical Safeguards
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Sensitive information stored in the database is kept in encrypted form.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and access controls are active to prevent unauthorised access.
7.2 Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution needs. Once the relevant purpose has been fulfilled, the information is securely deleted.
7.3 Response to Data Breaches
If a data security incident occurs for any reason, jeed jazz will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
8. Your Rights
Every member of the jeed jazz platform has the following rights regarding their personal information:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: You can request that incomplete or incorrect information be corrected. Some information can also be updated directly from the profile section of your account.
- Right to Deletion: In certain circumstances you can request that your information be deleted; however, if legal obligations exist, it may not be possible to delete all information.
- Right to Object to Processing: You can object to marketing or specific types of data processing.
- Right to Data Portability: Where technically feasible, you can receive your information in a structured format.
If you wish to exercise any of these rights, please contact our support team. Requests will be responded to within a reasonable time after receipt. For more details, read our Terms and Conditions, where all membership-related rules are described in full.
9. Protection of Minors
jeed jazz strictly does not apply to persons under the age of 21. We do not knowingly collect any information from minors.
Age verification is mandatory at the time of registration. If we are informed that information from a minor has been collected for any reason, that information will be deleted immediately and the associated account will be closed.
If parents believe their child has created an account on our platform, please notify our support team.
10. Policy Changes
This privacy policy may be updated from time to time due to service improvements, the addition of new technologies, or changes in law.
For significant changes, registered members will be notified in advance by email or through the platform. The "Last Updated" date at the top of the policy will always be shown.
Continued use of the platform after an update indicates that you have accepted the revised policy. It is therefore advisable to review this page regularly.
11. Contact
If you have any questions or concerns about this privacy policy, or to submit any request regarding your information, please contact us through the following:
- Email: [email protected]
- Live Chat: You can connect to live chat 24/7 from any page on the website.
Our support team is ready to assist in both Bangla and English. For general questions, check our FAQ section, where answers to many common questions can be found.